Returns
Change of Mind Returns
We accept change of mind returns within 30 days of the date you receive your order.
To be eligible for a return, items must be:
- Unopened and in their original packaging
- Unused and in resalable condition
- Undamaged and free from any signs of wear, installation, or use
- Returned with all components (fittings, hardware etc.)
Approved change of mind returns will be subject to a 10% restocking fee, which will be deducted from your refund amount.
Return Shipping Costs
For change of mind returns, the customer is responsible for all return shipping costs unless otherwise agreed by us in writing.
We recommend using a tracked shipping service, as we cannot be held responsible for items lost or damaged during return transit.
Non-Returnable Items
We reserve the right to refuse returns for items that are:
- Opened, used, installed, or damaged
- Missing original packaging, accessories, or components
- Returned outside the 30-day return period
- Special-order, custom-made, clearance, or non-returnable items (where specified at the time of purchase)
Faulty, Damaged, or Incorrect Items
If you receive an item that is faulty, damaged, or incorrect, please contact us as soon as possible with your order number and photographs of the issue.
Where required under applicable consumer laws, we will provide an appropriate remedy, which may include a repair, replacement, or refund.
Refund Processing
Once your return has been received and inspected, we will notify you of the outcome.
If approved:
- Refunds will be issued to the original payment method used for the purchase.
- The 10% restocking fee will be deducted from change of mind refunds.
- Original shipping charges are non-refundable.
- Please allow up to 5-10 business days for the refund to appear in your account, depending on your payment provider.
How to Request a Return
To request a return, please contact us at:
Email: torquedupperformance@outlook.com
Please include your order number and reason for the return.